Frequently asked question

How to check product availability?

After logging into the B2B system, you will see availability information next to each product:

• Main warehouse (shipping time: 24 h)
  – In stock: enough quantity available, shipping within 24 h.
  – Out of stock: click “Request offer”.
• Pre‑sale warehouse (shipping time: 14 days)
  – Available: undergoing compliance tests, shipping within 14 days.
  – Out of stock: click “Request offer”.
• Planned deliveries – shipping time arranged individually with your account manager.
• Archived product – withdrawn from sale, not available.
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How long will I wait for delivery?

Waiting time = order processing time + courier delivery time (DPD or Raben).
– In-stock items are dispatched within 24 h.
– Typical order processing: 2 business days.
– Delivery usually within 24 h, up to 48 h.
– Prepayment orders are shipped after payment is received.
– Please provide accurate address and postal code.

What delivery methods are available?

Depending on order weight/volume, payment method, and your preferences, you can choose:
– Courier (DPD, Raben or other),
– Personal pick-up.

How much will delivery cost?

The total shipping cost is shown after adding products to the cart and choosing delivery and payment options.
The cost ranges from a few dozen PLN depending on the option.

How to pay for the order?

Available payment options:
– Bank transfer (prepayment),
– Cash on delivery.
The choice depends on order value and delivery method.

Can I pick up the order in person?

Yes, personal pick-up is available:
– Address: Skarbimierzyce 18, 72-002 Dołuje
– Arrange pickup time with your account manager.
– No shipping fees.
– Opening hours: see the “Contact” section.

Can I receive a VAT invoice?

Yes, VAT invoices are available.
– Provide correct information during B2B registration.
– Invoice date = shipping date (cannot be changed).

How to modify my order?

Modification is possible until the order is prepared.
– After dispatch, changes are not possible.
– Contact us as soon as possible – preferably by phone: +48 668 155 555.

I placed a wrong order. How can I cancel it?

Cancellation is only possible before the order is prepared.
– After dispatch, it cannot be cancelled.
– Contact us immediately – phone: +48 668 155 555.

Where is my shipment?

Contact us to obtain the tracking number.
– Check status on DPD Polska or Raben website.

Do products come with warranty?

Yes, all products have manufacturer’s warranty.
– See details in the “Warranty & Returns Policy” section.

I have a problem with the product. What now?

If there are defects or shipping damage:
– Contact us to arrange return.
– Report quantity/quality issues in writing within 3 days of receipt – late claims may be rejected.